CrewFire Product Changelog

We are always hard at work creating new product features and listening to our customer requests. CrewFire is constantly evolving, and below you will find our master list of product changes, dating back to June 2020.
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Check back regularly for product updates!

April 15th, 2021

Here are the newest CrewFire product updates:

New Feature: Admins can now assign rewards to a specific team or teams
New Feature: You can change the order of community pinned posts - order is now pinned by post date (descending)
New Feature: If a reward order from an ambassador is canceling/deleting, points will automatically be refunds to the ambassador
New Feature: Before an ambassador completes their first Engagement Activity, we will now require ambassadors to connect their Instagram account before allowing them to like/view an Instagram post
Bug: Admins weren't receiving team notifications for new community posts, new activities, etc
~ We shipped a fix to ensure that notifications are also sent to owner of the account

Check back weekly for more CrewFire product updates!

April 8th, 2021

Here's what we've been up to this last week:

New Feature: Admins can now add a badge to teams and each team member will have a public badge
New Feature: Team Access Rewards
~ Ambassadors can now use points to access a team and receive a public badge - Admins can group teams into gold, silver, and bronze, or any other combination that they would like!

Check back weekly for more CrewFire product updates!

April 1st, 2021

Here are a few product updates from the past week:

New Feature: Public ambassador profiles now include a bio, custom link(s), and join date
New Feature: Public ambassador profiles now show community posts & activities
New Feature: On the admin side - the ambassador list on mobile now only shows the ambassadors' names for an easier way to view the list
~ We have hid the join date, teams, and social networks
New Feature: CSV downloads now include post-approval fields
Bug: Points weren't being rewards to some ambassadors for Share Activities
~ This has been fixed and now points are being rewards to ambassadors that complete Share Activities

Check back weekly for more CrewFire product updates!

March 24th, 2021

Here are a few product updates from the past week:

Design update to the sidebar, now all badges use the brand's color and not gray
Improved the UI on buttons and remove uses of gray button style and replaced with secondary white
Improved the UX on the Admin side, we made the modal wider for the community comments
Last week, we added the feature to add emoji reactions, but we updated the emoji options to reflect the most popular emojis voted on by ambassadors
We updated the design for the community comments, it is now simplified and resembles substack
Updated Twitter Engagement Activities, we now show the Twitter logo on left and truncated text
Updated the Twitter Engagement Activity notification text
~ The text has been updated to: "New Twitter engagement activity! Earn points for liking, retweeting, and replying! See details"

Check back weekly for more CrewFire product updates!

March 18th, 2021

Welcome back! Check out the newest CrewFire features:

New Feature: Reply to comments in the Community Tab
~ Reddit-style comments for more robust engagement
New Feature: Reaction Emojis
~ Admins and ambassadors can now react to a comment in the Community an Emoji, they have an option of 6 Emojis (with more on the way!)
New Feature: Public ambassador profiles
~ This includes their activity history and links to their social media accounts (plus more to come in the future!)
New Feature: Shipped a beta for Twitter Engagement Activities
~ We are testing this new activity type, after a successful testing phase, we will roll it out to all current customers

Check back weekly for more CrewFire product updates!

March 9th, 2021

Welcome back! Check out what we have been up to:

We are now charging for SMS notifications
~ Each SMS notification sent will cost a brand $0.01 and we will bill at the end of the month
Bug: Ambassadors could see all pending activities (their submission and submissions from other ambassadors) listed under each Submission Activity
~ This has been fixed and now ambassadors will only see their pending submissions
Bug: Pending submissions were showing up with 0 points in ambassadors' profiles
~ This has been fixed and now Submission Activities will only show up in an ambassadors profile once they are approved and points are rewarded
Bug: Some accounts were still sending out SMS notifications even though SMS messaging was disabled in their account
~ The issue has been resolved and SMS notifications will only be sent out if the feature is enabled for the brand
Bug: The "Switch Company" button was missing in the admin portal
~ We found the issue and now the button is back and working properly
Bug: Admins were having issues selecting a start date and start time for activities
~ We fixed the bug so now admins will be able to set a start date and time without any glitches
Bug: Team activities weren't showing up in the ambassador portal for members of a given team
~ This has been resolved and now team activities show up in the ambassador portal
Bug: Admins couldn't approve an applicant, got an error saying 'code already in use'
~ This is due to us pulling from historical codes (even if the codes aren't in use anymore) and lead to the error. We updated the signup to generate a unique code looking at history and deleted all old codes, so this won't happen anymore

Check back weekly for more CrewFire product updates!

March 1st, 2021

We have some new features that we are excited to share with you! Here is what we have been up to:

New Feature: When you click on an ambassador and head to their profile in the admin portal, you will now find a notes tab
~ This will help teams collaborate within CrewFire, simply leave a note and the other admins on your account can check it out the next time they log in!
New Feature: Added a enable/disable badge next to all features in the Features Tab
New Feature: We added the ability for admins to sort their Submission/UGC activities
We have removed the company name from SMS messaging, so now you will have exactly 140 characters per message if you want to send a custom SMS message to ambassadors
Bug: The 'Change Coupon' button was briefly removed from ambassadors' profiles but now it has been reinstated
Bug: Some ambassador coupon codes were not working, but we found the issue and they are all now working normally
Bug: Notifications for new community posts were directing ambassadors to the page where they can leave a comment and not to the actual content
~ We brought the content back to the comments page (+ scroll to comments when linked from the community page)
Bug: Point-based referrals were being displayed with long decimal points in the ambassador history
~ We added a fix so now, the number will round up or down to the nearest whole number

Check back soon for more CrewFire product updates!

February 19th, 2021

We have a lot of great updates for you! Here is what we have been up to:

New Feature: We now show your engagement activity history in the ambassador portal and the date the activity ended
~ Ambassadors can go in and engage with old activities, but it is clear that they won't receive points for doing so
New Feature: You can now manually add/subtract commission
~ You have always been able to add/subtract points, but now you can do the same thing but with money
New Feature: Admins can now change ambassador coupon codes
New Feature: You can now choose to enable/disable the ability for ambassadors to change their own coupon codes
~ Find this feature under your Feature Settings in the admin portal
New Feature: We created a feature for you to be able to leave a comment when you approve or reject an applicant
~ This is helpful for admins to give a more detailed reason why an ambassador was rejected, especially if the team wants the person to apply again in the future
New Feature: Added a team field on the full ambassador list, so it's easy to see if an ambassador is assigned to a team or not and which team they are assigned to
We added a way to save all profile pictures, even if they were pulled from an ambassador's social media account
~ Some pictures that were pulled from social media accounts were being deleted after a certain amount of time, but now the image will perminently stay on the ambassadors profile
Bug: Spacing on the ambassador table was off on mobile, but we have fixed this by collapsing certain fields
Bug: Personalized SMS messages were cutting off so ambassadors couldn't read the whole message
~ We solved this issue by adding a 140 character limit so that it fits into a standard text. You can always send multiple messages if you need to write over 140 characters

Check back soon for more CrewFire product updates!

February 8th, 2021

Lots of really great features we are excited to share with you! Here is what we have been up to:

New Feature: Our newest design overhaul went live last Friday! You will find a more polished CrewFire and even better UI
~ Be sure to check it out here: CrewFire Design Overhaul
New Feature: We added a feature that will bounce applicants to the top of the page if there was an error in their application
New Feature: Added a 'see more' button on the community, so long posts won't take up the whole page
New Feature: Made a change so that ambassadors that are rewarded withpoints instead of money for referrals won't see anything related to money in their profile
~ This will help solve any confusion an ambassador might have regarding commission and payouts if they are only earning points for referrals
Bug: Ambassadors couldn't reapply to a program after they were rejected with the same email
~ We have now made it so ambassadors can reapply to a program (if they applied and were rejected) and use the same email
Bug: Admins couldn't approve or reject applicants on mobile, but this has been fixed and restored to normal
Bug: Admins couldn't delete a post from the community tab, but this has been resolved
Bug: SMS links were not working on January 28th, but we fixed the issue and are working normally
Bug: Ambassadors email addresses were getting deleted after they were approved into the program
~ This happened over the weekend of January 23rd, but has been fixed. If an ambassador is unable to log into their account but has been approved into the program, please let us know and we will get that fixed right away!

Check back soon for more CrewFire product updates!

January 21st, 2021

We have some big features for you! Here is what we have been up to:

New Feature: Ambassadors can now change their notification settings
~ Under their profile settings, they can choose to opt-in for SMS notifications, email notifications, or both
New Feature: Reward images are now shown the 'order' page
New Feature: Ambassadors content is now available to download in their profile feed
~ They will be able to view the comments from admins, the number of points they received, and any copy they wrote
New Feature: More information available for admins on the Submissions/UGC dashboard
~ In the table displaying all your submission activities, you will now find the points, groups, and end dates listed
New Feature: Bulk Approval or Rejection feature now available
~ You can find this feature on Submission/UGC activities and for ambassador applicants
New Feature: Adjustable points for Submission/UGC Activities
~ You can now reward partial points for an ambassador's UGC submission if it wasn't quite up to your expectations
New Feature: The rankings can now be downloaded to a CSV file
New Feature: A larger, multiple-line text box now available for text-based Submission Activities
Feature: The 'delete' ambassador button is back!
Feature: If you select a 'one-time' submission for a submission activitiy, any rejected submissions won't count towards the 'one-time' submisssion, so they can keep submitting until it matches the brand's expectations
Bug: Comments weren't being tracked for engagement activities, but the bug has been fixed are are being tracked as normally
Bug: Unsubscribe link in email footer not working, but it has been fixed and is working as planned

Check back soon for more CrewFire product updates!

January 12th, 2021

Here is our first feature bug report of the year! Here is what we have been up to over the past few weeks:

New Feature: We now notify admins when a new order has been placed
~ Soon, we will have a feature where we will notify ambassadors when they make a sale, so check back for that!
We made a change so email addresses are not cap-sensitive, so you can use lower or uppercase letters and will be able to login normally
~ Some people found that they were having issues logging in because there were capital letters in the email saved on their profile, but we have fixed that now, so you can use capital or lowercase with ease
All engagement posts from November and before have now been archived
~ Ambassadors will only be able to go to the engagement tab when there is a new post, and it will automatically archive after 24 hours
We restored a second pass for ambassadors when they go to complete a Share Activity
~ Now, ambassadors will be taken to an instruction page where they will be able to download the content that they are supposed to share before they get redirected to their social media page
Bug: When an admin went to make a new reward, they would type the title and then begin to type the description and the reward would disappear
~ This has been fixed and restored to normal
Bug: There were issues with notifications not going out to various admins and ambassadors
~ This has been restored to normal and if you are still not receiving notifications, please whitelist notifications@crewfire.com to see if that helps!

Check back soon for more CrewFire product updates!

December 17th, 2020

Here are the features and updates we have made over the past week:

New Feature: You can now put a cap on submissions
~ This will help reduce duplicate activities and make sure ambassadors are submitting content on schedule
New Feature: We implemented a 'forgot password' reset button
New Feature: We added an 'eye' icon on the login page so anyone can view the password they just wrote
~ This will help ambassadors/admins be sure they entered the right password
New Feature: We added a feature so admins can change the position of the custom fields on signup forms
~ This will help you have more flexibility when creating your signup forms and you won't have to delete and re-upload your custom fields!
New Feature: Signup Ambassador - Allow signed in users to join company
~ This will help make it easier for ambassadors to join several different companies with the same email address and can switch to their active accounts while their application for a new company is pending
Changed the text for submissions on the ambassador view to be more condensed
Bug: Signup forms weren't working and were being redireced to a login page
~ This has been restored to normal

Check back soon for more CrewFire product updates!

December 10th, 2020

Here are the updates we have made over the last six days:

The image for rewards are now clickable
Improved design/layout for applicants on mobile
A WYSIWYG editor is now available when creating reward descriptions
In the community tab, posts are now sorted by most recent comments
A delete button is now available for archived activities
The option to manually upload Share Activities is now available
Bug: Notifications were not working for certain admins/ambassadors but we deployed a fix for this issue
Bug: YouTube videos wouldn't unpack in the community tab, but we fixed this so now you can post YouTube videos, just like before!
Bug: Some points weren't showing up correctly, but we changed that for the ambassadors affected and now all points should be accurately recorded

Check back soon for more CrewFire product updates!

December 4th, 2020

Here are the updates we made over the last week:

New Feature: There are three new updates to the community tab which will make communication and engagement that much more robust on CrewFire!
~ Ambassadors now have a rich editor when they go to make a post, so they can post images, videos, links,and more
~ Admins can click on the like button and see who liked the post
~ Ambassadors can now edit their comments
Bug: Ambassadors were getting an 'unexpected error' message when trying to switch from one account to another
~ This issue has been resolved and ambassadors can switch accounts with ease
Bug: Some admins were getting an 'unexpected error' message when clicking on a link for a new activity on mobile
~ This has been restored to normal and admins and ambassadors can click on a link and get directed to the new activity
Bug: The dimensions were off on the rewards tab on mobile, but this has been restored to normal
~ We also adjusted the height of the reward image so everything looks polished and uniform
~ This has been restored to normal and admins and ambassadors can click on a link and get directed to the new activity

December 1st, 2020

Here are the updates we made over the last week and a half:

Bug: Admins couldn't export pending rewards
~ We restored this to normal, so now you can export all of your pending rewards
Bug: Some ambassadors weren't receiving emails that said if their submissions for a Submission Activities was approved/rejected
~ This was resolved and now all ambassadors will get an email to know the status of their submission!
We created a pop-up message to let ambassadors know they can't perform a Share Activity for Instagram on desktop
Ambassadors now have the ability to switch brands from their profile. This is extremely helpful for ambassadors that work with more than one brand!
Bug: Ambassadors were getting an error message when they tried to submit content for submissions
~ This only affected a small population of ambassadors, but now it has been restored and ambassadors should have no issues submitting content
Bug: Some ambassadors were getting a Social Networks "Connection Timed Out" error message, but this has been resolved
You can now invite potential ambassadors to join your team via email directly in CrewFire and have the option to customize the email invite in the customization settings
Bug: When a new submission went out, not every ambassador was receiving a notification
~ After running some tests, we were able to resolve this bug and notifications will now go out to all of your ambassadors when you post a new activity
We changed the location of where you can see how many active ambassadors you have. You can find the number right next to the 'export to CSV' button under the 'ambassador' tab
Bug: When a new submission went out, not every ambassador was receiving a notification
~ This issue has been resolved and communication about a new activity is back to functioning normally

Bug: Some admins were having trouble creating and submitting submission activties, but this has been resolved
Bug: Some admins were receiving Facebook popup says "invalid app ID"
~ This issue has been solved and admins and ambassadors shouldn't get an 'invalid app ID' message anymore
Bug: Rejected applicants were getting notifications from CrewFire
~ This has been solved so now, if an ambassador is rejected, they will only get a rejection email from CrewFire and no other program details
Bug: Rejected applicant showing up on the ranking
~ This bug has been fixed so now the ranking will only reflect active ambassadors
We restored the spacing for each edit page for an activity so there is proper and ample space for you to create activities!
Bug: Duplicate submissions were being submitted when an ambassador clicked the 'submit' button more than once, but this issue has been resolved. Now, you will only get one submission per ambassador
Bug: The footer was crowding the bottom of the page on mobile and making it difficult for ambassadors to submit content
~ This has been restored to normal

Check back soon for more CrewFire product updates!

November 20th, 2020

Here are the updates we made over the last two days:

Added a new way to approve a post you want to boost for an engagement activity
~ Admins will now be able to approve or archive an engagement posts directly from the engagement tab if you have chosen to opt in for approving the post before it is sent to your ambassadors
Bug: The ability to send a message to all ambassadors wasn't working but now it is restored and functioning as normal
Bug: Some ambassadors weren't able to log into their accounts
~ This bug should be fixed but we are in current development to ensure every ambassador has an easy time logging into their CrewFire account
Bug: There was an issue earlier with points not showing up on approved submissions, but now the points will reflect and appear next to the submission after you select 'approve'
Bug: There was no delete button for rewards, but now you will be able to delete or archive an activity you don't want listed anymore
~ The layout for rewards is much cleaner now as well! You will be able to see the image you select on the admin side, just like you would on the ambassador side
Bug: There was an issue where ambassadors could not see the content they submitted for a submission/UGC activity, but now they will be able to see what they posted and the feedback from the admin

Check back next week for our next update of feature requests and bug reports!

November 18th, 2020

This week, we launched the new CrewFire platform. With any new product, there were some small bugs and issues that needed to be sorted out. Below is a summary of what we have fixed and the features we have updated leading up to Wednesday, November 18th!

We shipped our new product! Despite the slight hiccups, the new platform will be faster, more intuitive and has more polish!
Added new elements at the bottom of the main dashboard:
~ Added containers at the bottom for easy navigation and to help you jump to the activity you want to go to
~ One graph that easily shows program statistics, sorted by day for easy viewing
Feature update: Now there is a modal with extra questions for ambassadors to answer after they have been approved by an admin. This is 100% optional!
Submissions on ambassadors side: Now they can see what they posted, what they wrote, if the submission was approved or rejected and the comment from the admin
There is now a way for you to manage ambassador submissions for a submission/UGC activity
~ You will be able to see how many pending activities you have to approve or reject from the submission/UGC dashboard
~ You now have the ability to undo a submission you approved or rejected
Now ambassadors will be instructed to add their full name when signing up so you will have an easier time organizing your ambassadors
The ratio of an image in the community tab has been fixed on mobile
~ Before, it was tight and long and now it fits to the page
If you ask your ambassadors to put their phone number in one of the fields for sign up, then it will automatically be copied over into the settings
~ If you do this, that means your ambassadors will automatically be opted in to receive SMS notifications
Bug: Points are now available next to the rewards. When we first shipped, they weren’t available
Bug: There were no points showing up for the month of November in the ranking but now that is fixed
Bug: Approval and rejection emails for submissions weren’t being set to ambassadors, but now that is back to functioning normally
Bug: There was an issue seeing sub-menu options (like pending orders, rewards orders etc) on mobile view but that has been restored
Bug: The sign up form configuration was off for sign up forms on mobile and desktop but now it has been restored
Bug: The email was case sensitive for sign in but it has been restored to normal
Bug: The margin between submission/UGC has been been changed to have a space between each element

Check back at the end of the week for more feature updates! We are hard at work ironing out the rest of the small issues plus adding some new (and very awesome) feature updates, so stay tuned.